Category: CHARGEBACKS
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FAQ Fridays: Improve Customer Service To Lower Chargebacks
Q: I have a nutra site that sells mainly immunity supplements. Since Covid, we’ve had a huge uptick in sales that is not slowing down. I’ve noticed much larger bills for our monthly customer service costs. I outsource my customer service to an external call centre. The call centre is opened 24 hours so my…
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Avoid Chargebacks for Q4 Holiday Shopping
For online stores, the 2020 holiday shopping season will be unlike any in recent memory. And if you haven’t started planning for the upcoming holiday seasons including Black Friday and Christmas, it’s time to ensure your offers are ready to go for a busy online shopping season to come. In this post, we will look…
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FAQ Fridays: My Chargeback Rate Is 8%, Will We Get Shut Down?
We get numerous inquiries about offshore payments, chargeback rates, high-risk management and more (sometimes the same ones in a given week). So, we’ve created FAQ Fridays to address your concerns. Every Friday we will answer frequently asked questions about payment processing. Send your questions to our sales department and you’ll get free advice to resolve…
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Reduce Chargebacks & Refunds With 3DS2 – It’s Better Than 3DS
Authentication tool 3-domain secure version two or 3DS2 aims to cut the burden of chargebacks and refunds. And, thank goodness, because version one was a conversion killer for many high-risk merchants. The updated version of 3DS introduces a new technology that reduces fraud rates and improves online purchase experiences. Thus, increasing your profit and minimizing…
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Refund Rates Over 15% Can Ruin Your Payment Processing
When was the last time you paid attention to your refund rates? For many high-risk merchants, the focus when it comes to payment processing is chargebacks. You might believe that a low chargeback ratio alone protects your merchant account status. But when was the last time you checked your refund rate? High refunds and returns…
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