Category: SHOPPING CART

  • CRM, POS, Shopping Cart, & Gateway — How They Work and What’s the Difference

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    Understanding the arsenal of tools at your disposal when it comes to ecom can be the difference between just getting by and truly thriving. Among these tools, four stand out for their critical roles in shaping the customer journey and driving sales: Customer Relationship Management (CRM) systems, Point of Sale systems (POS), shopping carts, and…

    customers holding backs outside of a store waiting to make a purchase
  • From Hang-Up to Hooked: The Strategy Behind Successful Cart Recovery Calls

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    This week, we had an interview with one of the best people from HelpGrid, Jeannie Mai about how phone support is one of the most powerful tools to use today, even with AI advancing so quickly and seemingly taking over…everything! Below is a recap of the episode as well as the YT link. But if…

    woman smiling on the phone at a call center with bar charts and line graphs
  • Comparing a Payment Aggregator With a Payment Processor (Which Is Best?)

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    In the world of online e-commerce, every optimization counts.  And so if you’re a business owner who is selling goods online, you should be thinking carefully about the best payment methodology for your business to maximize your margins and deliver a clean customer experience every time. One of the key decisions that need to be…

  • Is Your CRM & Shopping Cart Limiting Your Payment Processing Options? Pt. 1

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    Are your CRM and online shopping cart compatible with your payment processor? Too often e-commerce business owners launch their online stores without checking their customer relationship management (CRM) and shopping cart capabilities. By the time merchants have integrated these on their website, they discover their setup isn’t the right fit for their payment processor. Alternatively,…

    The right shopping cart and CRM is crucial to a merchant's online store.