Tag: FAQ
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FAQ: Why You Have So Many International Declined Transactions
A common question we get from (understandably frustrated) sellers in Canada and Australia involves declined transactions. “My approval ratio is high, so why do I get so many declined transactions when selling to Americans?” Do you have this issue, too? There’s no doubt about the frustration and rage you might be feeling when customers get…
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FAQ: How to Get Approved for a US Merchant Account as a Non-Resident
One of the most frequent questions we’ve gotten (or at least one of the more interesting questions) recently was, “how do I get approved for a US merchant account as a non-US resident?” We understand the struggle and payment processors don’t make it so apparent when filing the application. You could be doing great in your…
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FAQ Friday: What to Do If Stripe Is Holding Funds or Terminates Your Account
The panic-stricken, adrenaline-induced frenzy of researching solutions about what to do when Stripe holds funds—or worse, terminates your account—has been performed by countless merchants. If that’s any reason to relax a little then take it, because it means there is a solution. In fact, there are solutions to cover every aspect of this type of…
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FAQ Friday – Understanding Fees Part 2: Payment Processing Fees
As a high-risk merchant, your monthly statements will undoubtedly contain more fees than low-risk merchants. You can negotiate those fees down to zero (in some cases), while others remain fixed for the lifetime of your account. Payment processing fees fall into both categories. Just like in the first part of this series where we informed you…
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FAQ Friday – Understanding Fees Part 1: High-Risk Merchant Account Fees
It should come as no surprise that merchant account fees come standard with any high-risk merchant account. Understanding what these fees are and why you are paying them can help reduce costs in the long run. Some fees are negotiable, some fees can be removed entirely, and others are permanent. In any of these cases,…
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