Category: REFUNDS
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FAQ Fridays: Will Chargebacks Increase If I Avoid Customer Refunds?
Q: I’ve noticed a big increase in my refunds in the last couple of months. Customers are using my skin care products and then requesting a refund. They even flat out refuse to send back the product. I’m thinking of adding more steps for customers to get a refund. My contacts who have nutra businesses…
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FAQ Fridays: Improve Customer Service To Lower Chargebacks
Q: I have a nutra site that sells mainly immunity supplements. Since Covid, we’ve had a huge uptick in sales that is not slowing down. I’ve noticed much larger bills for our monthly customer service costs. I outsource my customer service to an external call centre. The call centre is opened 24 hours so my…
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Reduce Chargebacks & Refunds With 3DS2 – It’s Better Than 3DS
Authentication tool 3-domain secure version two or 3DS2 aims to cut the burden of chargebacks and refunds. And, thank goodness, because version one was a conversion killer for many high-risk merchants. The updated version of 3DS introduces a new technology that reduces fraud rates and improves online purchase experiences. Thus, increasing your profit and minimizing…
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Refund Rates Over 15% Can Ruin Your Payment Processing
When was the last time you paid attention to your refund rates? For many high-risk merchants, the focus when it comes to payment processing is chargebacks. You might believe that a low chargeback ratio alone protects your merchant account status. But when was the last time you checked your refund rate? High refunds and returns…
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