Category: REFUNDS

  • FAQ Friday: What Are the Best Chargeback Prevention Strategies?

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    Chargebacks are something every merchant faces. Unfortunately, there’s never going to be a day when you enjoy 0% chargebacks. However, with most merchants losing 2% – 8% off their top-line revenue, it’s no surprise that you’ll want to take action. The good news is that are numerous ways to increase your bottom line. From implementing…

  • FAQ Fridays: Will Chargebacks Increase If I Avoid Customer Refunds?

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    Q: I’ve noticed a big increase in my refunds in the last couple of months.  Customers are using my skin care products and then requesting a refund.  They even flat out refuse to send back the product.  I’m thinking of adding more steps for customers to get a refund. My contacts who have nutra businesses…

  • FAQ Fridays: Improve Customer Service To Lower Chargebacks

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    Q: I have a nutra site that sells mainly immunity supplements.  Since Covid, we’ve had a huge uptick in sales that is not slowing down.  I’ve noticed much larger bills for our monthly customer service costs. I outsource my customer service to an external call centre. The call centre is opened 24 hours so my…

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  • Refund Rates Over 15% Can Ruin Your Payment Processing

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    When was the last time you paid attention to your refund rates? For many high-risk merchants, the focus when it comes to payment processing is chargebacks. You might believe that a low chargeback ratio alone protects your merchant account status. But when was the last time you checked your refund rate? High refunds and returns…

    Just as you do with chargeback ratios, you should be keeping your eyes on refund rates.