Category: MERCHANT ACCOUNTS

  • Everything Free Trial Merchants Must Know About New MasterCard Rules

    Everything Free Trial Merchants Must Know About New MasterCard Rules

    New MasterCard rules are bringing changes to the ecommerce sector. They apply to merchants who offer free trials to establish selling relationships with buyers. They also apply to some vendors use recurring billing methods in their business. Free trial (also known as negative option billing) is a very popular sales method. Merchants selling subscriptions for items such as weight loss supplements, skin whitening creams, and other physical products must be aware of upcoming requirements for recurring billing practices.

     

    Free trial merchants expected to send detailed receipts

    Under the new MasterCard rules at the end of a free trial for a product a merchant must get approval from the cardholder before billing him or her for a continued subscription. Before billing, the merchant must send the cardholder an email or text message with the following information:

    • Merchant name
    • Transaction amount
    • Payment date
    • Detailed and clear instructions for cancelling the subscription

     

    Merchants must send similar receipts by email or text message every time they take an additional payment. Subsequent receipts must continue to include contact details and the merchant’s cancellation policy. All charges on cardholder statements must also include contact information for the merchant such as a website URL or a phone number. These rules will take effect on April 12, 2019.

    New MasterCard Rules affect mostly subscription merchants

    MasterCard has likely adopted these new standards in response to a large number of complaints from cardholders about negative option billing. According to credit industry analyst Ted Rossman, over half of US adults have had an issue with getting charged after unintentionally enrolling in a subscription with an automatic payment plan. This problem has frustrated consumers and forced credit card companies to waste time and money issuing refunds and reversing charges.

    MasterCard‘s new rules create the following conditions for merchants who use negative option billing and wish to accept orders via ecommerce platforms:

    1. MasterCard will assign merchants a merchant category code (MCC) designating them as “Direct Marketing – Continuity/Subscription Merchants”.
    2. Merchants who use the free-trial model to sell physical products will be classified as high-risk merchants.
    3. Companies will be required to participate in the MasterCard Registration Program (MRP) in order to make sure they are complying with standards.
    4. Merchants’ website URLs must appear on the customer’s credit card statement as the descriptor and a customer service phone number.
    5. Merchants must provide MasterCard with a list of third-party service providers who have access to cardholder information. These service providers must also be registered with MasterCard.
    6. When a cardholder signs up for a free trial, the trial must start on the date that the cardholder receives the product. The free trial cannot start before that date.
    7. When a free trial ends, a merchant cannot charge a cardholder until the merchant has provided the following information:
      • Charge amount
      • Date of charge
      • Merchant name
      • Cancellation instructions
    8. The merchant must have consent from the cardholder for the transaction before authorizing it. If an initial charge is declined due to insufficient funds, the merchant must communicate the date of a second attempt to charge the card.
    9. Merchants must process any future transactions with the same information as they used to process initial transactions.
    10. eCommerce merchants must make it easy to access their cancellation policy. The policy must be located via a direct link on the website where the cardholder shopped.
    11. Merchants must include their cancellation policy and instructions on receipts for future transactions. They must send receipts for every single transaction.
    12. When a cardholder cancels a negative option billing plan, the merchant must send him or her written confirmation that the subscription has been cancelled.

    *Note: Merchants selling physical nutraceutical and cosmeceutical products, as well as subscription boxes are all already considered high risk. This label from MasterCard applies whether or not you include free trials in your offer. Therefore, merchants are going to be under even more scrutiny by payment providers during the merchant account application process.

     

    Updated MasterCard rules will actually help lower chargebacks

    These new MasterCard rules may mean changes for ecommerce merchants who sell product subscriptions. However, they offer an opportunity to make more revenue. Being compliant will reduce the number of chargebacks that result from unclear terms and conditions, and cancellation policies. Additionally, increased communication with customers will lead to fewer complaints about them being unaware of the order or transaction.

    A great benefit of the new rules is that merchants can use these rules to develop stronger relationships with their customers. Unfair and unclear business practices frustrate and drive away customers. Complying with MasterCard’s new rules will help merchants to ensure that communications with customers foster a higher level of trust and consumer loyalty.

    A cancellation policy inclusive of subscription cancellation steps and the date when the cancellation will be effective is a must! Merchants should review MasterCard’s new rules to avoid potential issues with taking payments and ensure they have required policies and procedures in place by April 12, 2019. Some payment providers may enforce merchants to adopt the new rules earlier.

    Help us help you adjust to the new MasterCard rules

    In spite of perceived difficulties with compliance, following through with these new standards from MasterCard can ultimately help ecommerce merchants. Customer relationships will be naturally strengthened by ostensibly promoting a more superior sense of integrity and accountability.

    DirectPayNet has and continues to work with many subscription and continuity merchants. Contact our team for expert insight about becoming fully compliant and ensuring you don’t lose any revenue!

  • Online Dating Is A Scam, And Other Myths That Can Jeopardize A Dating Merchant Account

    Online Dating Is A Scam, And Other Myths That Can Jeopardize A Dating Merchant Account

    The incredible popularity of online dating sites and apps is both a blessing and a curse when applying for a dating merchant account for your dating business. On one hand superior technology has made the industry incredibly lucrative for business owners and merchant service providers alike. On the other hand, bad reputation and rampant fraud have resulted in some pushback from payment providers. The latter especially has made finding secure and reputable dating merchant accounts challenging.

    There’s no denying the online dating industry is rife with chargebacks, bots and other issues associated with high-risk business. Even with the increased popularity of dating apps like Tinder and Bumble, processing payments can come with some drawbacks. Companies may be flagged for being high-risk simply because of their significant monthly volume of subscribers or revenue.

    For the average user, these businesses are necessary for meeting someone special. But, to the owners, they are not just “any” company. If your online dating product is generating at least $10,000 in monthly revenue from your service, then this blog is for you. The time for a proper payment solution is now. Read on to learn how to manage the issues that create high risk for a dating merchant account to ensure you start scaling.

     

    Industry trends show online dating is here to stay

    A recent article, quoted Mandy Ginsberg’s thoughts on Tinder. Ginsburg is the CEO of Match Group. She said, “Tinder really was a category changer… people in their 20s really never used dating apps until Tinder.” In spite of saturation of the dating market, business models like gentlemen‘s and strip clubs are dying out. This is due to their lack of competition compared to the Internet. Younger generations want the convenience of meeting people via a scroll on their smartphones.

    These dating apps have caused a shift; therefore, they are now one of the biggest clients of the payments industry. With so many users starved for connection, a dating merchant must diversify their memberships and payments to cater to more people. There are products by race, religion, sexual orientation, profession and income levels.

    According to an article looking at current trends, 15% of people globally used dating apps in 2015. If the pattern continues, they estimate 20% of them will be willing to use these products by 2020. Additionally, the projected worth is anticipated to be $12 billion by 2020 and is seen as the next big thing by investors. This has major significance if you are in this widely successful and growth industry.

     

    Scams keep your merchant account in the “high-risk” category

    Behind the scenes some dating apps are rife with complaints, online scams, bots, and stories about catfishing and ghosting. Some even were used in frightening accounts of assault or violence occurring when meeting a perfect stranger. When this happens, customer reviews, news coverage and other types of negative media can place your merchant account in jeopardy with an acquiring bank. If your business is still in its infancy and has little to no processing history, this can result in a challenging time in obtaining a payment solution. Even if you have processing, statements with visibly high refunds and chargeback rates can turn off most payment providers.

    Statistically, according to the Small Business Association (SBA), 30% of new businesses fail during the first 24 months of being open. Another 50% fail in the first five years and 66% within the first 10 years. A new business in the online dating market may give payment providers even more reason to be concerned about accepting you as a client.

    For these reasons, and so many more, payment processors do not look upon dating merchants favorably. This is where DirectPayNet and our expertise in handling high-risk merchant accounts can ease profitability concerns long-term for business owners.

     

    High chargebacks for online dating merchants

    My merchant account receives a high number of chargebacks. What do I do?

    If you own a business where chargebacks are as high as 5%, you need different preventative measures before it’s too late. In situations like these, providers like Stripe will not tolerate this type of risk. Top-earning businesses accept credit cards through merchant accounts, but must meet some conditions of their acquiring bank. This includes finding ways to lower their risk.

    There are several ways to reduce fraud, but it’s a multi-pronged long-term process. For example, most merchants use affiliate marketing, but never examine partners with low conversions. Some businesses don’t limit memberships from specific regions. Some do not verify active members often enough to know if they are bots or real people.

    Finally, we often discuss the benefits of ACH payments for desktop users. Some merchants can be lazy to allocate IT and marketing resources to include this payment method. And yet, e-check/ACH have proven to lower chargeback rates significantly.

    Cryptocurrency (while not as popular as credit cards) is being used as a secure payment method. Many high-end dating apps that require users to earn certain income levels to qualify, will allow memberships to be paid in Bitcoin. While not a mainstream solution, crypto payments can add to your bottom line in a secure and chargeback-free way.

    Our goal is to find the best solutions that work specifically with high-risk merchant accounts to ensure their payment process is simplified and uncomplicated.

     

    5 ways to get approved for a dating merchant account

    Below are recommendations that have helped DirectPayNet’s dating merchants get approved to accept credit card payments. They are great strategies for preventing fraud and combating risk:

    1. Use fraud analytics tools to block potential customers from countries with high fraud. Regions of the Middle East, Africa, Asia and South America are fraught with these issues. Check your stats to determine the percentage of fraud per country. If you see outliers, it’s best to block those countries to avoid further risk.
    2. Run quarterly affiliate program audits to weed out low-converting or fraudulent affiliates. Sometime if internal resources are not available to do this, it can help to outsource this to professionals. DirectPayNet is an expert at handling affiliate audits.
    3. Add authenticating measures like 3-Domain Secure Authentication second generation (3DS2) at the checkout page. What this does for customers of your product is it sends an SMS to their mobile number registered with the credit card company. As a result, no passwords are created or remembered and websites don’t redirect.
    4. Clearly display your business’ anti-fraud methods in your terms and conditions page, which should be linked directly from the checkout page and footer.
    5. Have a transparent refund policy page including number of days a return can be allowed. This is best displayed as a separate page and should be linked via the website footer.

    There are undoubtedly many merchant service providers for online dating businesses. However, few truly understand the savvy marketing and payment needs, and unique challenges accepting credit cards in this industry. DirectPayNet aims to become a long-term provider for your company. You will have an advocate more likely to negotiate merchant reserves and volume caps, and keep your fees at a minimum.

     

    Don’t take another “No” for an answer!

    Contact DirectPayNet to help you find a reliable dating merchant account and increase your membership volume today! Call us at (800) 657-8272 or email us to get started.