Category: Risk & Fraud
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FAQ Fridays: Will Chargebacks Increase If I Avoid Customer Refunds?
Q: I’ve noticed a big increase in my refunds in the last couple of months. Customers are using my skin care products and then requesting a refund. They even flat out refuse to send back the product. I’m thinking of adding more steps for customers to get a refund. My contacts who have nutra businesses…
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Avoid Chargebacks for Q4 Holiday Shopping
For online stores, the 2020 holiday shopping season will be unlike any in recent memory. And if you haven’t started planning for the upcoming holiday seasons including Black Friday and Christmas, it’s time to ensure your offers are ready to go for a busy online shopping season to come. In this post, we will look…
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FAQ Fridays: Offshore Processor Stole My Money… How Do I Get It Back?
Q: Hello, we ran a supplements store that did 100K a month with 2% chargebacks, but shut it down because our offshore processor stole our money. We are in India with a UK company but no local director. Last year we searched for an offshore processor and a master account. We found [company name omitted]…
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FAQ Fridays: My Chargeback Rate Is 8%, Will We Get Shut Down?
We get numerous inquiries about offshore payments, chargeback rates, high-risk management and more (sometimes the same ones in a given week). So, we’ve created FAQ Fridays to address your concerns. Every Friday we will answer frequently asked questions about payment processing. Send your questions to our sales department and you’ll get free advice to resolve…
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Reduce Chargebacks & Refunds With 3DS2 – It’s Better Than 3DS
Authentication tool 3-domain secure version two or 3DS2 aims to cut the burden of chargebacks and refunds. And, thank goodness, because version one was a conversion killer for many high-risk merchants. The updated version of 3DS introduces a new technology that reduces fraud rates and improves online purchase experiences. Thus, increasing your profit and minimizing…
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