Tag: FAQ
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FAQ Fridays: How Can I Plug In My Own Payment Gateway To My Shopify Store?
I sell mainly immunity supplements on my Shopify store, but recently I added some upsells offering weight loss products.. I sell mostly straight sale but have optional continuity with a 10% discount for customers who sign up. I was scaling nicely and processed 55k in my first month due to my good media buys. One…
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FAQ Fridays: Your Merchant Category Code Can Increase Your Sales
A regular query I get from prospects and new clients, like this one from Paul K., who runs a supplement shop that’s been scaling considerably in the last few months: “Maria, I’ve signed up with a new payment processor – and they asked me what Merchant Category Code (MCC) my business is. What’s this all…
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FAQ Fridays: Improve Customer Service To Lower Chargebacks
Q: I have a nutra site that sells mainly immunity supplements. Since Covid, we’ve had a huge uptick in sales that is not slowing down. I’ve noticed much larger bills for our monthly customer service costs. I outsource my customer service to an external call centre. The call centre is opened 24 hours so my…
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FAQ Fridays: How Do I Reduce Credit Card Declines At My Checkout Page?
Q: I have too many credit card declines in my online business. Since 2019 I’ve been operating an online electronics store. I do pretty good numbers – about €150K a month and 1.12% chargebacks. But with the holiday shopping season coming, I need to fix this pesky problem fast! Last year my store had about…
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FAQ Fridays: My Payment Processor Has Website Compliance Requests
Q: Hello! My high-end electronics and gadgets online store processes 30,000 euros a month. That is the maximum sales we can accept. So, recently I applied to a second payment processor to take more orders. If I get approved I will have more room for more sales, as I have limited cap at my current…
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