The post-holiday chargeback surge is coming, and it’s going to hit harder than ever. With holiday retail sales reaching $957.3 billion in 2023, and an expected 3.5% growth for 2024, businesses are set to face a wave of transaction disputes
Did you know that your customer service team can play a huge role in reducing chargebacks? That’s right – many chargebacks derive from poor customer service, so the obvious solution is to improve your customer service. But that might not
Let’s talk about a not-so-fun part of post-holiday business: chargebacks. You know the drill—Q4 comes around, sales go through the roof thanks to the holiday rush and those irresistible sales events. But as the confetti settles, Q1 brings a less
Chargebacks—a mechanism designed to protect consumers, but one that can also present significant challenges for businesses. The recent case of the Federal Trade Commission (FTC) against Chargebacks911 has cast a spotlight on these challenges, revealing the complexities and potential pitfalls
The chargeback process takes 30–90+ days and has strict deadlines at every stage. Learn how it works, the time limits for Visa, Mastercard, Amex, and Discover, and what evidence to submit at representment.
