Tag: refunds
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5 Ways to Reach Below 5% Refund Rate & Avoid Chargeback Scams
Chargeback scams are an increasingly significant threat to the bottom line of ecommerce businesses, particularly those operating in high-risk industries. These fraudulent chargebacks not only result in lost revenue but also lead to increased operational costs, damaged relationships with payment processors or service providers, and potential penalties from card networks like Visa and Mastercard. Here’s…
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Master the Holiday Return Rush, Day-Of Product Returns Best Practices
Here we are, the season of giving…and holiday returns. For e-commerce and direct response merchants, this period can be as challenging as it is rewarding. Christmas Day marks not only a celebration but also the beginning of one of the busiest return periods of the year. Knowing this, an effective holiday return policy isn’t just…
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Boost Sales with a Strong Return Policy for Your Auto Parts Business
Navigating the world of ecommerce can be a thrilling ride, especially when you’re dealing with the intricacies of auto parts. From the joy of connecting a customer with that hard-to-find piece to the satisfaction of seeing your products help bring a vehicle back to life, there’s no shortage of rewarding moments. However, one area that…
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FAQ Fridays: Will Chargebacks Increase If I Avoid Customer Refunds?
Q: I’ve noticed a big increase in my refunds in the last couple of months. Customers are using my skin care products and then requesting a refund. They even flat out refuse to send back the product. I’m thinking of adding more steps for customers to get a refund. My contacts who have nutra businesses…
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FAQ Fridays: Improve Customer Service To Lower Chargebacks
Q: I have a nutra site that sells mainly immunity supplements. Since Covid, we’ve had a huge uptick in sales that is not slowing down. I’ve noticed much larger bills for our monthly customer service costs. I outsource my customer service to an external call centre. The call centre is opened 24 hours so my…
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