Shopify Holding Funds? Why Your Money Is Trapped and How to Free It - DirectPayNet
Funds trapped, breakthrough, shopify holding funds, pathway to cash, cash flow

Shopify Holding Funds? Why Your Money Is Trapped and How to Free It


Platforms like Shopify have become the go-to choice for budding entrepreneurs and seasoned business owners alike. But while setting up an online store has never been more accessible, there’s a lurking snag that catches many by surprise: frozen funds.

If you’ve ever seen your hard-earned revenue trapped in a “Shopify Payments hold”, you’re not alone. As a seasoned high-risk payment processing provider, I’ve seen countless merchants grapple with these challenges. Today, I’ll dive deep into the intricacies of Shopify payments, payment gateways, and the elusive world of chargebacks and 3rd-party payment processors.

Ready to unlock the mysteries of your Shopify balance? Let’s get started.

The Shopify Payments Landscape

The digital revolution has fueled the rapid growth of online stores, and at the heart of this transformation lies Shopify. An innovative ecommerce platform, Shopify has provided countless business owners with the tools they need to bring their visions to life.

But behind the seamless checkout processes and enticing product displays, there’s a labyrinth of payment infrastructures at play.

  • Shopify as an ecommerce platform: For many, Shopify is the first stop when setting up an online store. Its user-friendly interface, combined with a plethora of features, allows even novices to establish a professional-looking store in no time. But it’s more than just an online storefront; it’s an entire ecosystem that supports the transactional journey of every product and service.
  • The triad: Shopify, Shopify Payments, and Shop Pay: Here’s where things get interesting. Shopify Payments is the in-house payment processor for Shopify, providing store owners with the ease of handling transactions. It’s powered by Stripe, a giant in the payment processing world. Meanwhile, Shop Pay is the payment gateway that lets your customers smoothly complete their purchases. This triad works together, making sure funds move from a customer’s credit card or debit card to the merchant’s bank account.

The Limitations of Shopify for Most Businesses

With great power comes great responsibility, and with a platform as influential as Shopify, there are bound to be limitations.

  • The high-risk dilemma: Not all ecommerce stores are created equal. Many online merchants fall under the “high-risk” category due to the nature of their products, services, or business models (think dropshipping or certain subscription services). This classification poses challenges, particularly when using Shopify Payments. Why? Because Stripe, Shopify’s backbone for payments, doesn’t entertain high-risk businesses. As a result, merchants can face unexpected payment holds or even account terminations.
  • The role of Stripe in Shopify’s high-risk policy: Stripe’s policies play a pivotal role in how Shopify Payments operates. As Shopify’s banking partner, Stripe’s conservative approach towards high-risk businesses impacts who can and cannot seamlessly use Shopify Payments. Business owners must remain vigilant and informed about these policies to ensure continuous cash flow.

Shopify Payments won’t support you. We will.

The Perils of 3rd-Party Payment Processors

“Shopify holding funds” is an all too popular search term. As your online store flourishes and orders pour in, seeing your revenue held back can feel like a bucket of cold water. But why does this happen? Let’s demystify the common reasons behind Shopify payment holds.

  • Chargebacks, fraud, and refunds: Ecommerce isn’t without its challenges. Chargebacks, where customers dispute credit card transactions, can be a thorn in the side of many business owners. Add to that the potential for fraudulent activity and customer refund requests, and it’s evident why Shopify Payments often holds funds. By creating a reserve pool, Shopify ensures that there are adequate funds to cover these unexpected financial challenges. It’s their way of risk management, but for many store owners, it translates to unpredictable cash flow.
  • Funds held up to 180 business days: Imagine waiting for nearly half a year to access your funds! For some, this is a stark reality. In extreme cases, Shopify can hold onto your payouts, preventing them from entering your bank account for an astonishing 180 business days. While this is to safeguard against financial anomalies, for business owners, especially those running small businesses, this can significantly hamper operations.

Comparing with Other Payment Providers

Shopify isn’t the only player in the game. As ecommerce has evolved, so have payment gateways and processors. However, each comes with its unique set of challenges.

  • PayPal: Almost synonymous with online transactions, PayPal is a preferred choice for many. But don’t be too quick to jump on the bandwagon. While it’s a robust payment processor and gateway, PayPal might not support certain business types, especially those labeled as high-risk. It’s always wise to delve deep into their policies before making a commitment.
  • Amazon’s partnership with Shopify: The recent partnership between giants Amazon and Shopify hinted at revolutionizing the checkout experience by allowing customers to pay using their Amazon accounts. However, this seemingly perfect solution comes with its set of limitations. Not all business models will find support here, making it essential to weigh the pros and cons before integrating it into your Shopify store.
  • Stripe, Square, and more are ticking time bombs: While third-party payment processors like Stripe and Square seem like convenient solutions, they’re best suited for businesses processing under $25k per month. Go beyond this threshold, and you might find yourself facing payment holds, which can cripple your cash flow. These platforms are excellent stepping stones, but for long-term, scalable solutions, they may not be the best fit.

Navigating the world of 3rd-party payment gateways can feel like walking a tightrope. They offer convenience and quick solutions but come with their set of challenges. As the ecommerce world continues to grow, understanding these nuances becomes vital for sustainable growth and financial stability.

Withheld funds will always be a risk on Shopify. We can help!

The Power of Real Merchant Accounts

In the dynamic world of ecommerce, one size doesn’t fit all. Especially for high-risk businesses, the need for a customized approach to payments is paramount. This is where real merchant accounts shine.

  • Payment processing tailored to your business model: No more one-size-fits-all solutions! Real merchant accounts offer a bespoke approach, catering to the unique needs of your business. Whether you’re into dropshipping, subscription services, or any other high-risk model, these accounts are designed to understand and support your operations, ensuring a smoother transactional experience.
  • Evasion of holds and payout delays: One of the primary frustrations with platforms like Shopify Payments is the unpredictable holds. With a real merchant account, the emphasis shifts from generalized risk management to understanding your specific business. This often translates to quicker payouts and fewer unexpected holds, giving you better control over your cash flow.
  • Flexibility in payment methods: Different customers have different payment preferences. Some might favor credit cards, while others might lean towards digital wallets or even debit cards. Real merchant accounts give you the flexibility to offer a variety of payment methods, ensuring your customers always have their preferred payment option at checkout.

Human Touch in Support and Management

In today’s automated age, the value of genuine human interaction, especially in customer support, cannot be overstated.

  • Beyond Shopify’s bot-centric support: It’s no secret that Shopify support, often reliant on bots, can feel cold and detached. While automation has its merits, when it comes to complex issues or nuanced challenges, nothing beats human touch. Real merchant accounts prioritize this, providing dedicated customer support that understands and addresses your concerns.
  • The importance of real customer support in ecommerce: Mishaps, misunderstandings, and technical glitches are part and parcel of running an online store. In such times, having a real person guiding you, understanding your challenges, and offering timely solutions can be a game-changer. It’s not just about addressing issues; it’s about building trust and forming lasting relationships.

Negotiating with Real Merchant Accounts

Real merchant accounts aren’t just about seamless transactions; they offer much more, especially in terms of financial negotiations.

  • Gaining leverage with transaction fees: Transaction fees can quickly add up, especially for thriving businesses. Real merchant accounts offer you the unique advantage of negotiating these fees. This can lead to significant savings in the long run, boosting your bottom line.
  • Offering the payment services your customers actively want: It’s all about staying ahead of the curve. As the world of ecommerce evolves, so do payment trends. Real merchant accounts allow you to tap into emerging payment services, ensuring you always stay relevant and in tune with your customers’ preferences.

Real merchant accounts aren’t just another payment solution; they’re a strategic partner, one that understands, supports, and grows with your business. As we explore deeper into the world of payments, it’s evident that the right choice can make all the difference between success and stagnation.


Making the Right Choice for Your Business

Before jumping into any solution, be it Shopify Payments, 3rd-party payment gateways, or real merchant accounts, you need to introspect and truly understand what your business requires.

  • Analyzing your business model: Different business models come with different payment challenges. For instance, dropshipping might have its set of challenges distinct from a subscription box service. Understand where you stand, the risks associated, and the volume you’re processing. This clarity can be instrumental in guiding your choice.
  • Forecasting your growth: While it’s essential to address current challenges, thinking long-term is equally vital. If you envision your business scaling rapidly, surpassing that $25k per month mark, it’s best to plan ahead. Adapting your payment methods now can save significant future hassle.

Weighing the Advantages and Disadvantages

Every payment solution, whether it’s Shopify Payments, PayPal, or real merchant accounts, has its pros and cons. The trick lies in aligning these with your business priorities.

  • Convenience vs. unpredictability: Platforms like Stripe and Square might be quick to set up and might seem convenient, but remember, they come with their set of limitations, especially for high-risk businesses or stores with large transaction volumes. The allure of convenience can sometimes overshadow potential future payment holds or restrictions.
  • Customization vs. setup efforts: While real merchant accounts offer a plethora of advantages, they might require more effort during setup, especially when compared to off-the-shelf solutions. However, the long-term benefits often outweigh the initial investment of time and energy.

Transitioning Smoothly

If you’re contemplating switching from your current solution, it’s essential to ensure a smooth transition to maintain trust and provide continuity for your customers.

  • Maintaining payment continuity: Ensure that during the transition, your customers experience zero interruptions. It’s not just about maintaining cash flow; it’s about upholding your brand’s reputation.
  • Effective communication with stakeholders: This includes not only your customers but also any partners or affiliates. Inform them about any changes, the reasons behind your switch, and how it will benefit them. Transparency can go a long way in cementing trust.

As business owners, making informed choices can spell the difference between thriving in this vibrant landscape or getting bogged down by avoidable challenges. Payments, being the lifeblood of commerce, deserve careful consideration.

Whether you’re just starting or reevaluating your current setup, remember that the right choice isn’t just about today but ensuring a robust and flexible foundation for the future. Always prioritize your business needs, stay informed, and never hesitate to seek expert advice.

Every click, every transaction, and every decision counts.


About the author

As President of DirectPayNet, I make it my mission to help merchants find the best payment solutions for their online business, especially if they are categorized as high-risk merchants. I help setup localized payments modes and have tons of other tricks to increase sales! Prior to starting DirectPayNet, I was a Director at MANSEF Inc. (now known as MindGeek), where I led a team dedicated to managing merchant accounts for hundreds of product lines as well as customer service and secondary revenue sources. I am an avid traveler, conference speaker and love to attend any event that allows me to learn about technology. I am fascinated by anything related to digital currency especially Bitcoin and the Blockchain.